Our Story

This project started because my father, a paying Anthropic Claude Max subscriber who has lived in California for a little over a year and plans to stay long-term, was locked out during an active workflow before any clear warning or specific explanation arrived. The notice used suspicious-signals and Usage Policy language, revoked access to Claude, and pointed to an appeal form. It did not identify the exact policy, action, evidence, or signal. During the three to four week wait, he sent multiple follow-up emails asking Anthropic for an update. No human ever responded.

The final reply still appeared automated. It said Anthropic could not reinstate the account because of a Usage Policy violation. It did not say which policy was violated. It did not give specific facts. It did not offer a real path back.

After the lockout, he also had no channel to view or export prior Claude conversations. That made project handoff and continuity extremely difficult. Paid users should not lose access to both the tool and their own work history without a clear reason, a real appeal, and a way to recover their data.

That is not a real appeal. That is the lockout this project exists to challenge.

We started this site to document the pattern, find others who experienced it, and push for fair process — clear reasons, real appeals, and a way back.